Microplate Reader Sales, Service and Support

Headquarters:
BMG LABTECH GmbH
Allmendgrün 8
77799 Ortenberg
Phone: +49 781 969680
Fax: +49 781 9696867

Email:
de@bmglabtech.com
Website:
www.bmglabtech.com

For Technical Service, please contact:
Stefan Kiefer: tech.service@bmglabtech.com


Regional Office Jena:
Dr. Bernd Hipler
Lutherstraße 166
07743 Jena
Phone: +49 3641 665 534
Fax: +49 3641 665 535

Product Support

BMG LABTECH offers our customers unrivalled product support from our German headquarters and field based technical teams. If you require technical support, application support or software support we are only a phone call or email away.

Technical Support

BMG LABTECH support is open during normal office hours and will provide you with Product, Technical or software support. When you call or email us you can be assured that our technical advisors will be available to respond to your enquiry.

You can contact the technical support center by telephone at +49 781 96968-0 or you can email us directly at tech.service@bmglabtech.com. or alternatively for software issues at support@bmglabtech.com.

Applications Support

Our applications specialists are highly experienced scientists who, working with our existing customers, have developed a range of application notes. If you require any assistance in choosing the right filters for your assay, instrument settings and software, please contact us at applications@bmglabtech.com

Warranty & Service

Every microplate reader purchased from BMG LABTECH is covered under our extensive warranty. Following the warranty period we offer a range of services which guarantee the repair of your unit by qualified BMG LABTECH service personnel, either on site or at our local BMG LABTECH office or distributor. These services keep your instrument in optimum condition, maintain the alignment of your reader, check for potential future problems and test the reader in all modes to ensure it is within specifications.

Repair Services

BMG LABTECH support and service all the products that we sell. Our technicians will quote all work and get your approval before beginning any repair.